Customer Support Assistant

Job DescriptionWe are seeking a Customer Support Assistant to join our team in Philadelphia, PA. In this role, you will be the first point of contact for our customers, ensuring their questions are answered and concerns are addressed efficiently and professionally. If you thrive in a fast-paced environment and have a passion for helping others, we want to hear from you!ResponsibilitiesRespond to customer inquiries via phone and email promptly and professionally.Resolve customer issues by providing accurate information and effective solutions.Document and maintain detailed records of customer interactions in our system.Collaborate with internal teams to ensure customer satisfaction.Identify opportunities to improve processes and customer experiences.Maintain a thorough knowledge of our services and policies.