Biomedical Engineer (Application Consultant)

Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery in order to maximize Image Guided Surgery (IGS) efficiency and usageAnalyze and resolve regional system issues through detailed analysis and utilization of critical thinking via technical training & documentationAct as regional escalation point and escalate issues in a timely mannerEducate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of IGS products and servicesUtilize expertise and customer’s feedback to provide plans to improve the quality improvement processAct as primary customer liaison, maintaining and managing site visits and regular contact with customers, assessing satisfaction and usage levels, and working to increase revenue via the sale of service contracts, spare/wear parts, upgrades, etc.Collaborate and strategize with the Account Managers in your region, evaluating customer situations, open sales projects, and identifying and referring sales leadsLeverage technical expertise to distribute knowledge throughout the teamManage knowledge transfer of new developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysisPromote Brainlab Support best practices and identify & rectify knowledge gaps within the teamPromote IGS products and services to surgeons at trade shows, including the development of reference sitesReport and document complaints per Complaint Handling Standard Operating Procedure (SOP)Travel 50%+Notwithstanding the foregoing, nothing in this job description alters your at-will employment status.  Additional duties may be assigned in the discretion of Brainlab.