Reference #: 1014534
SHIFT:Evening (United States of America)Seeking Breakthrough MakersChildren's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.CHOP's Commitment to Diversity, Equity, and InclusionCHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.A Brief Overview
This position serves as the single point of contact for patients and their families and must strive to meet the benchmark of "one call does it all." Responsibilities include: fielding phone calls and in person patient scheduling requests, monitoring and processing all online requests from patients/families, follow up appointments, second opinions, and tracking internal and external referral sources. Must be able to handle complex scheduling with multiple providers located at Philadelphia campus and/or community Specialty Care locations. Required to assist patient/family with obtaining all clinical information and records needed for initial visit and diagnostic work up prior to initial visit. Must be proficient in EPIC and enter accurate patient demographics, including verification of insurance coverages for patient. This position will also provide cross coverage for other access coordinators within department when needed.Ideal Candidate is someone with a strong background in EPIC "Optime" including scheduling experience, a strong background with multitasking, highly organized with strong communication skills.What you will do
Answer referral calls from physicians and families, respond to orders and in person scheduling requests
Completes intake interview with family or referring physician to gather required information regarding patient demographics and insurances. Coordinates with all appropriate resources to schedule appointments, procedures, and coordination of complex care.
Inform referring physician and/or family about next steps and what is required for visit to CHOP
Coordinates appointment scheduling with access schedulers as needed based on department scheduling guidelines.
Demonstrates and delivers excellent customer service to all (providers, hospital staff, families, and patients).
Other tasks as required by Supervisor and/or ManagerEducation Qualifications
High School Diploma / GED Required
Bachelor's Degree PreferredExperience Qualifications
Working in a healthcare environment, complex scheduling experience Required and
At least five (5) years related experience in a healthcare setting; Experience with database maintenance Preferred
At least three (3) years scheduling experience Required
At least three (3) years of Epic Optime experience PreferredSkills and Abilities
Individual must be organized, dependable, and able to make independent judgments
Excellent telephone and written communication skills
Proficiency in computer skills; preferred Epic knowledge
High level of interpersonal skills
Ability to diffuse high stress situations and conflict resolution
Requires high commitment to customer service
Excellent knowledge of insurance verification/ authorization processes.
Experience with complex schedulingTo carry out its mission, CHOP is committed to supporting the heal h of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.EEO / VEVRAA Federal Contractor | Tobacco StatementChildren's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.