Product Owner

Product Owner (The Vanguard Group, Inc. / Malvern, PA) Lead and implement product strategy collaborating with cross-functional teams to improve client experience; leverage data analytics, a/b testing, quantitative and qualitative analysis techniques to improve user experience; leverage subject matter knowledge in digital channels (IV, chat, text) to reduce operational cost and create value for clients; conduct financial planning and prioritization for ongoing business planning and product expansion; conduct competitor and market feature analysis for defining product strategy; create requirements, outline detailed product features, conduct validation and implementation of features to improve client experience. Requires Master's with major, concentration, or plan in Business Analytics, Finance, Computer Science, Product Management, or closely related field and two years of experience in job offered or in IT position(s) including Technical Product Owner; or Bachelor's and five years of experience. Background in education, training or experience must include digital channels (chat, text, IVR) implementation for financial service organization; business analytics and financial analysis including descriptive analytics, predictive analytics, prescriptive analytics, and exploratory analysis; certification as Scrum Alliance Scrum Product Owner or background or experience as Scrum Product Owner; experience in financial services and setting up digital channels in major organizational projects. Company operates on hybrid model with three days in office and work-from-home available two days.