Reference #: REQ387455
Job Summary
The Experience Services Meeting and Event Manager is responsible for all aspects of the planning and execution of meetings and events for the client's portfolio. This role will oversee the overall client relationship, managing expectations and ensuring seamless operations for meetings, events, and on-site conference spaces. The Experience Services Meeting and Event Manger is responsible for ensuring the team delivers exceptional experiences and memorable events that meet the client's expectations. The role is Client facing and the must be able to exhibit exceptional customer service and communication skills.Key Responsibilities
Establishes strong relationships with the client's business units to build trust, understand their needs and consistently exceed client expectations for on-site meetings & events.
Manage all aspects of meeting/events planning, strategy, optimization, and execution.
Demonstrate expertise in managing high profile meetings and events with senior executive participation including detailed project planning and support.
Consult with conference center clients to determine event needs such as space, physical set-up, AV and technical requirements, catering, and event support.
Oversee and coordinate scheduling of conference center and meeting rooms including a comprehensive meeting calendar. Ensures disciplined planning of recurring meetings, ensuring executive availability and resource allocation.
Collaborate with key support partners/capabilities to ensure frictionless experiences (IT, A/V, facilities management, catering, etc.)
Consistently deliver high standards of care during events, exceed client expectations, and anticipate needs.
Facilitates customer experience training, induction, on-boarding and ongoing training programs for employees.
Source vendors create accurate and detailed RFPs for services (as needed) evaluate proposals and make recommendations to leadership on rooms that will accommodate specific program needs.
Develops playbooks, tools and lead programs which improve the client experience, efficiency and effectiveness of service delivery, performance, quality, safety, and risk.
Coordinate feedback from business line stakeholders and client attendees to integrate into continuous improvement effort.
Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools and other ideas that provide service delivery efficiencies.
Manage vendor relationships and contracts to leverage maximum financial benefit for the client and ensure timely payment to vendors.
Qualifications
Bachelor's degree or equivalent work experience
3-5 years of experience in event planning, project management, hospitality, or related field with direct supervisory experience.
Demonstrated organizational skills, ability to manage multiple projects and move quickly from one project to another while maintaining thorough records.
Requires the ability to be flexible and balance competing priorities.
Ability to multi-task in a fast-paced environment
Remains calm under pressure and resolves problems efficiently and quickly.
Requires the willingness and ability to travel as needed.
Excellent written and verbal communication skills with a variety of individuals, including executive and support level client contacts.
Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
Experience in budget planning, ability to stay on budget, and prepare ROI reports
Ability to work with the clients at all levels of an organization, including C-Suite
Track record of initiative, integrity, and good judgement.
Professional demeanor and appearance, treating others with respect and consideration.
Highly collaborative with strong interpersonal skills.
May require n ghts, weekends, and travel as needed.
Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio and Outlook).JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran's status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.