Lawn Care General Manager

As a Lawn Care General Manager, you will oversee and manage all lawn care operations within our company. This role involves planning, organizing, and coordinating the day-to-day activities of our lawn care teams to ensure efficient and high-quality service delivery. You will supervise staff, manage schedules, maintain equipment, and ensure customer satisfaction.Responsibilities:Team Management:Responsible for interviewing and hiring employees.Supervise, train, and mentor lawn care technicians and crew members.Assign tasks and responsibilities to team members based on skills and workload.Conduct performance evaluations and provide feedback for continuous improvement.Work with Business Development Managers for sales goals.Work closely with Marketing team to develop any new material to help market the business.Operations Oversight:Plan and schedule lawn care services, including fertilizing, weed control, and pest management.Ensure all operations comply with safety regulations and company standards.Monitor inventory levels and order supplies as needed.Develop efficient routes for service delivery to optimize productivity.Oversees budgeting requirements, including with Marketing for sales goals.Collaborate with chemical suppliers to leverage best prices and overall deals.Customer Relations:Respond to customer inquiries, resolve complaints, and address service-related issues promptly.Build and maintain strong relationships with clients to ensure satisfaction and retention.Identify opportunities for upselling services to existing customers.Quality Assurance:Implement quality control measures to maintain high standards of service.Conduct regular inspections of work sites to ensure workmanship meets company guidelines.Address any quality issues or deficiencies promptly and implement corrective actions.Travel to various branches monthly to ensure standards are met outside of the Hazleton Office.Equipment Maintenance:Coordinate maintenance and repair of lawn care equipment.Ensure all equipment is in good working condition and properly serviced.Evaluate new equipment and tools to improve operational efficiency.Reporting and Administration:Prepare operational reports, including productivity metrics, expenses, and revenue.Monitor budgetary targets and control costs to maximize profitability.Assist in developing and implementing operational policies and procedures.Additional Requirements:Ability to work flexible hours, including weekends or evenings during peak seasons.Physical ability to work outdoors in various weather conditions and lift heavy equipment.Dedication to providing exceptional customer service and maintaining high professional standards.