Reference #: 1063018501
Field Service Techniciansprovidetimely servicesupportfortechnicalproblems,monitoring,testing, and demonstrations that result in minimizing downtime, reducing costs, or promoting our product capabilities in the case of a test or demo. This individual will be responsible for troubleshooting, repairing, and installing parts as needed to maintain the equipment.The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles, and outdoor weather conditions. Noise protection is required in this role. Field Service Technicians are occasionally exposed to high, precarious places, toxic or caustic chemicals, and the risk of electrical shock. This position is considered Safety Sensitive.Responsibilities:
Providingtechnicalsupportin theformoftroubleshootingeitherbyphoneoron-site
Supplyingpartsinformation in theformofsuggestedstockingguides
Providingwarrantysupport;evaluatingand validating claims, discussing issues with the ProductCompany,andsubmittingservicereportsto supportclaims
Leadingtrainingfordistributorsand customersonall relevantfeaturesand benefitsofusingourproducts, including the creation ofcustomized courses perthecustomer'sneeds
Primary training contact onequipmentoperationand proper useofconsumables,suchas rockdrillingtools,ground reinforcement products,installation,andgrinding equipment
Set up andmonitoring ofneworimprovedcomponents testing
Tracking associated costs,ordatafromtests toensurecompletion
Customizing solutions to address issues specific to customers
Communicatingservice andotherrelevant activities to Customers and Service Managers throughdailyservice reportsorrelevant forms,e-mail, andtelephonecommunication
Maintaining a courteous and professional demeanor and communication with customers and internal staff at all timesRequirements:
The successful candidate should have a minimum of a Certificate of Completion from a Technical or Trade School, three years of related experience and/or training, or an equivalent combination of education and experience
Maintainrequired USDepartmentofLabor,Mine, Safety&HealthAdministrationTrainingCertificates,oragree tocompletethe trainingprogram(s)neededto acquirethe Training Certificates
Maintaina valid driver's license; a good drivingrecordis required
If required to operate a commercial vehicle weighing more than 26,001 pounds, you must be able to pass all requirements necessary to obtain a Commercial Driver's License (CDL) for Department of Transportation (DOT) purposes;Employees must be at least 18 years of age to drive commercial motor vehicles (CMVs) within state lines (intrastate) only; Drivers must be at least21 years oldto drive commercial vehicles across state lines (interstate)
Previous work experienceshouldhavedemonstrated astrongmechanicalaptitudeand goodworkethic
Successful candidates must be able to sit for extended periods if needed, use hands to feel, reach with hands and arms, and talk or hear
Travel is required in this position
Residency in theHarrisburg, PAareaBenefits:
Benefits eligibility begins the 1st of the month after the start date
Health care eligibility - including medical, dental, vision, prescription and telemedicine
Wellness Program
Employee discounts
Short and long-term disability insurance
Life and AD&D insurance
Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
Employee Assistance Program
401(k) plan
Direct deposit
Tuition reimbursement program
Paid Vacation - accrual based on Epiroc years of serviceEpiroc USA LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.Employment at Epiroc USA LLC is "at-will," which means that either you or the compan can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, per state and federal guidelines. All employment is continued on that basis. No supervisor, manager, or executive of the company, other than the General Manager in signed writing, has any authority to alter the foregoing. The signature of this document serves as an acknowledgment of receipt and does not create a contract of employment.Note:This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.United. Inspired.Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders. We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere. Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries.Learn more at