Reference #: 1143721700
Supervisor, Field Services (Technical Services)Location:
East Stroudsburg, Pennsylvania, United StatesBuilding the people that build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.As part of HVAC Heating, Patterson Kelley is a leading manufacturer of commercial boilers and direct and indirect water heaters. With an over 140 year history, we provide reliable, innovative comfort solutions for hospitals, schools, military bases, and stadiums.How you will make an Impact (Job Summary)
SPX is adiverse teamof unique individuals who all make an impact. As the Field Services Supervisor, you manage the field service/technical customer service team and coordinate theTechnical Service and Training/Certification activities of Boiler and Water Heater Product lines. The Field Service Supervisors also so applies knowledge for installation, service, preventative maintenance, and repair items that are sold, leased, or rented with service contract, warranty, and/or general maintenance.What you can expect in this role (Job Responsibilities)
While each day brings new opportunities at SPX, your core responsibilities will be:
1. Supervisory Leadership
Provide direction to a department responsible for call center technical questions, field service inquiries, and technical support of product and applications
Oversee the Boiler and Water Heater Technical Training Center and administer Certification and Recertification Test for Service Representative Groups
Provide leadership and guidance, organize the workflow of department by setting objectives, preparing schedules, and communicating objectives and progress to team
Provide guidance for the warranty testing and evaluating process. Assign cases to team members and review reports before being delivered to representatives
2. Technical Excellence/Customer Support:
Provide technical support to engineers, sales representatives, distributors, end-users and internal departments
Deliver technical training support to internal team when required
Responsible for RMA (return merchandise authorization) process
Perform special project assignments assigned and/or related to the systems, policies, procedures and customer queries/problems
3. Documentation/Communication:
Maintain up-to-date Technical Training Manuals and Bulletins
Collaborate with teams, including engineering, to understand specific technical requirements
Ensure prompt, accurate and consistent information is communicated to internal and external customers
Provide liaison support between sales and production to promote on time installations or equipment, and understanding of customer requirementsWhat we are looking for (Experience, Knowledge, Skills, Abilities, Education)
We each bring something to the table, and we are looking for someone who has:
Required Education and Experience
A minimum of a two- year Associates Degree in Engineering Technology with 5 years' experience in HVAC
Strong computer skills and knowledge of Microsoft Office software
Preferred Experience, Knowledge, Skills, and Abilities
Minimum of 5 years' experience in troubleshooting and/or managing projects within the HVAC Industry
Ability to write Technical Reports for Warranty Claims
Computer skills in Visio and PLM/ERP that would enable successful candidate to develop spreadsheets and word documents in a clear presentable, and understandable format
Previous experience managing complex projects
Maintain a strong desire to meet or exceed customer expectations with the understanding that it must be balanced with cost and safety considerations
Working knowledge of cost control, managing a departmental budget and other documentation procedures
Knowledge of boilers, related products, controls, control wiring and systems
Strong problem-solving skills and the ability to think analytically
Excellent communication skills, with the ability to explain technical aspects to non-technical groups
Travel & Working Environment
The ability to use a computer and headset to communicate, create, and access information,
Ability to work remotely and communicate with team members remotely
Valid Passport or ability to obtain passport
Travel is approximately 25% domestically including Canada and may include overnight staysHow we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
Competitive health insurance plans and 401(k) match, with benefits starting day one
Competitive and performance-based compensation packages and bonus plans
Educational assistance, leadership development programs, and recognition programsOur commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.ABOUT SPX
SPX is a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions. With operations in 17 countries and approximately $1.4 billion in annual revenue, we offer a wide array of highly engineered products with strong brands.SPX TOTAL REWARDS
At SPX , what's in it for our employees transcends market-competitive compensation and benefits. Our Total Rewards program also includes opportunities for employees' personal development, career growth, and recognition. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. SPX benefits package provides choices designed to help employees manage their well-being. Our compensation programs are performance-based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results.OUR VALUES
Integrity
Accountability
Excellence
Teamwork
Results
At SPX, our values are at the heart of everything we do. We use our values every day to help us make the right decisions. We embrace a common purpose and strive