Customer Service Representative - Easton, PA - 494076DESCRIPTION/RESPONSIBILITIES:
Job ID: 494076Summary
We currently have openings for Customer Service Representatives. These positions are responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues.Essential Duties and Responsibilities
Assist customer with product questions, ordering, order tracking, complaints and problems
Enter orders into system for billing and delivery
Prepare quotes and coordinate mailings of literature and samples
Coordinate delivery schedules with dispatch
Build displays and keep merchandise stocked on shelves
Retrieve needed information for credit department
Issue credits or debits accurately when applicable
Set up new customers for sales force
Answer incoming calls
Take sales orders from sales representatives and customers by phone and radio
Assist walk-in counter customers
Receive cash payments and run credit card and check approvals
Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
Print and distribute e-mailed customer purchase orders
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as neededQualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.Requirements / Education / Experience
High school diploma / equivalent
At least 1 year of related experience
Detailed oriented
Good with basic math
Skilled in Microsoft Office Suite
Good organizational and problem solving skills
Experience with multi-line phone system
Attention to detail
Pleasant phone personality
Ability to multi taskPhysical Requirements
Ability to sit for extended periods of time
Ability to perform repetitive motions of the wrist, hands and fingers to use a PC and keyboard
Bending and some lifting
Extensive writing
Extensive phone and radio use
Tasks can be very repetitive.
Slight lifting of ship tickets and overnight packagesWhat CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A diverse and inclusive culture that values opportunity for growth, development, and internal promotionOldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/DisabilityEqual Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity