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Manager Front of House
Chick-fil-A at Shepherdstown Crossing
219 Gettysburg Pike
Mechanicsburg, PA 17055
Who We Are:
Everyone's job at Chick-fil-A is to serve. No matter our title or job description, our reason for coming to work is to generously share our time and talents. Whether it's treating customers like friends, or serving our communities like neighbors, we believe kindness is a higher calling.
Our founder, Truett Cathy, made the decision to close on Sundays in 1946 when he opened his first restaurant in Hapeville, Georgia. Having worked seven days a week in restaurants open 24 hours, Truett saw the importance of closing on Sundays so that he and his employees could set aside one day to rest and worship if they choose — a practice we uphold today.
The Secret Ingredient is You:
Customers love Chick-fil-A® because of the Team Members who serve them. Team Members are encouraged to do the little things every day to make a difference for someone else: as simple as a smile or as inspired as running after a customer because they forgot a straw for their milkshake. And the cherry on top? A career at a Chick-fil-A Restaurant can have a wide range of benefits, including competitive pay, personal and professional growth opportunities, as well as the flexibility to thrive in and outside of work.
Job Description:
Chick-fil-A at Shepherdstown Crossing is seeking a dynamic, motivated Front of House (FOH) Manager to join our team. This person must be caring, friendly, have a genuine heart to serve others, be highly organized, and have the ability to multitask and work efficiently. The FOH Manager reports directly to the FOH Director and/or the Owner/Operator and will be a part of the leadership team. This “hands-on” management opportunity is designed to give you a career in the most highly esteemed restaurant chain in the nation.
The FOH Manager is responsible for overseeing all operational activities associated with the Front Counter, Drive-Thru, and Dining Room areas of the restaurant. The FOH Manager executes daily excellence across a full spectrum of activities at both the strategic and operational levels. The FOH Manager sets the standard for “Operational Excellence” in the Front of House and leads by example while mentoring and developing other Team Members.
Qualifications:
Exceptional communication and interpersonal skills to effectively lead and motivate a team
Strong organizational skills to handle multiple responsibilities and prioritize tasks effectively.
Ability to troubleshoot, problem solve, and make quick decisions on a daily basis
A passion for coaching, developing, and serving others in a caring and friendly manner
Experience leading teams and producing tangible business results
Ability to work in a fast-pace, high volume environment
Customer service oriented
Proven leadership skills
Desire to grow develop as an individual
Ability to lift up to 40 lbs. and work on feet for at least 9 hours
An ability to meet the demands of a busy, fast-paced, complex business
The ability to open and/or close and availability to work Saturdays
Responsibilities:
Drive-Thru - Lead your team to achieve outstanding operational results.
Front Counter - Create a welcoming atmosphere at the Front Counter, ensuring exceptional customer service and high satisfaction levels.
Dining Room – Provide an exceptional dining experience for our guests by maintaining cleanliness, ambiance, and high service standards.
Money Management - Oversee financial aspects such as the change fund, finalizing day, managing the manager safe, and resolving cashier overages/shortages.
Productivity & Scheduling – Ensure adequate and efficient FOH staff scheduling.
Training – Assist in the hiring, training and development of FOH team members and leaders to Chick-fil-A standards. Be able to perform and train on every operational job in the FOH.
Continuous Improvement - Be proactive in identifying areas for improvement and implementing strategies to enhance accuracy.
Team Development - Foster a culture of care, accountability and growth by guiding and supporting your Front of House team. Conduct regular meetings and training sessions.
Exceptional Communication - Establish open and effective communication channels with other leaders and team members to ensure everyone is aligned and working towards a remarkable experience.
Fair Discipline - Ensure fair and consistent disciplinary actions for team members who violate company rules. Maintain a positive and respectful work environment.
Pay Type:Hourly, commensurate with experience and work availability
Position Type: Full-Time
Our Benefits:
A job at Chick-fil-A Shepherdstown Crossing is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at here:
Competitive pay
Health Insurance with Employer Contribution
Paid Time Off (PTO)
Meal Allowance
Employee Discount
Sundays Off
Paid leadership training and development opportunities
Positive Team Member-focused work environment
College scholarship opportunities
Education/Experience:
Previous leadership experience in a fast-paced restaurant or hospitality environment (required)
ServSafe Certification (preferred but not required)
Associate's Degree (preferred but not required)
Chick-fil-A work experience (preferred but not required)
Join us in delivering remarkable experiences and making a real difference in the lives of our guests and team members. If you're ready for an exciting challenge, apply now as our Front of House Manager!
Thank you for your interest in employment at Chick-fil-A at Shepherdstown Crossing!
Click here to apply!