Resort Experience Host

The Resort Experience Host brings energy, creativity, and hospitality to every guest interaction at VI Resorts by Westgate. The Host designs and leads engaging activities for adults and children, coordinates on-site events, and fosters a welcoming atmosphere through family-friendly fun. Key responsibilities include managing supplies, tracking guest participation, and supporting program development—all while upholding safety and service standards. The Host also provides occasional front desk support, assisting with check-ins, guest communications, and service coordination. This role requires strong local knowledge, initiative, and a team-first mindset to deliver memorable experiences aligned with the resort’s values and guest service expectations.As a Resort Experience Host, you will:Plan and conduct engaging activities for adults and children, ensuring a fun and inclusive experience.Facilitate interactive games and participate in all scheduled resort special events.Propose new activity ideas to enhance program variety and guest satisfaction.Acquire, organize, and maintain supplies needed for activities and functions.Monitor and document guest participation through daily activity logs.Enforce safety rules and procedures during all guest-facing activities.Maintain and track departmental budget to ensure cost-effective operations.Guest Engagement and Local ExpertiseProvide guests with recommendations and information about local attractions.Demonstrate motivation, ambition, and a commitment to high-performance service.Collaborate effectively with team members and operate independently when needed.Perform additional tasks within the Activities Department as assigned.Front Desk Support (as needed)Answer phones and courtesy calls professionally and courteously.Assist with guest registration, including check-in/out, key distribution, and reservation confirmations.Share VI program information and confirm bookings upon request.Maintain and update the service request database, dispatching tasks to relevant departments.Follow up to confirm completion of guest service requests across maintenance and housekeeping teams.Support other Front Desk functions as directed.Note: Duties are specific to this resort location and may vary slightly based on operational needs.