We are agile, professional and our goal is to provide small and medium-sized businesses with customized and clearly priced support in IT Services.
Responsibilities include but are not limited to:
- Provide excellent, friendly customer service to our clients as customer service is our main focus
- Provide technical support and troubleshooting assistance to end-users via phone and email
- Diagnose and resolve a wide range of hardware and software issues related to computer systems, printers, mobile devices, and other peripherals
- Install, configure, and maintain computer hardware and software components
- Set up user accounts and permissions in various systems
- Collaborate with Senior IT consultant to escalate and resolve complex technical issues
- Document all support activities and resolutions in the ticketing system
- Assist with the deployment of new technology solutions and software updates
Requirements:
- Value and enjoy providing friendly customer support
- Proven experience as a Help Desk Analyst or similar role
- Strong knowledge of LAN/WAN networks, TCP/IP protocols, and computer networking concepts
- Familiarity with help desk software (Kasaya and Vorex) and ticketing systems a plus
- Proficient in troubleshooting hardware and software issues on both Mac OS and Windows platforms
- Solid understanding of Microsoft Office Suite (Word, Excel, PowerPoint) and MS365
- Basic knowledge of DNS configuration and management
- Excellent communication skills with the ability to explain technical concepts to non-technical users
- Strong problem-solving skills with a customer-oriented approach
The ideal candidate for this position is looking “to grow their experience and skill with a company that values their contributions”. They value being treated well by their teammates and in turn value offer excellent customer service to our clients. This is a contract only 1099 position that pays at a very competitive rate. Consultants are eligible monthly for a profit sharing bonus of up to 5% of net operating income when high customer satisfaction scores are earned.
Job Type: Contract
Salary: $30.00 - $34.00 per hour
Expected hours: 30-40 hours per week
Benefits:
Referral program
Experience level:
Under 1 year
Schedule:
No weekends
On call
Job Type: Contract
Salary: $30.00 - $34.00 per hour
Expected hours: 30 – 40 per week
Benefits:
Referral program
Experience level:
Under 1 year
Schedule:
No weekends
On call