Job Title: Bilingual Medical Front Desk Receptionist
Position Summary:
The Bilingual Medical Front Desk Receptionist is the first point of contact for patients and visitors, providing exceptional customer service in both English and Spanish. This role ensures smooth patient flow by managing check-ins, scheduling, insurance verification, and other administrative tasks, while facilitating clear communication between patients and healthcare staff.
Key Responsibilities:
Greet patients and visitors warmly, in both English and Spanish.
Answer, screen, and route phone calls; provide information or assistance as needed.
Schedule, confirm, and reschedule appointments efficiently.
Translate or interpret basic medical and administrative information between patients and staff.
Verify and update patient demographic, insurance, and medical record information.
Collect co-pays, process payments, and provide receipts.
Ensure all required forms are completed and signed.
Maintain confidentiality of patient records (HIPAA compliance).
Coordinate with medical assistants, nurses, and providers to support daily operations.
Keep reception area organized and presentable.
Bilingual a MUST!