About Us
Founded in 1980, Cleanline Surf is a leader in the surf industry with stores in Seaside and Cannon Beach, Oregon, and a strong online presence. We’re committed to offering top-quality products and the best customer service in the industry. Our team works hard to keep standards & stoke high.
Who You Are
You're a motivated self-starter with at least three years of customer service and two years of management experience. You lead by example, stay organized, and solve problems with professionalism and patience. You’re proactive, detail-oriented, and bring positive energy to the team. You love the ocean and surf culture, and you’re excited to share that passion with others.
About the Job
Mon - Fri (40 hour work week)
Remote or In-house (in house preferred)
Requirements
Must be located in Oregon or Washington
Travel to and work from our Seaside, OR office once per quarter
3+ years customer service experience
2+ years management experience
Strong organizational and communication skills
Self-motivated with an eye for continuous improvement
Great phone presence and writing skills
Comfortable learning new software and products
Familiar with eCommerce websites and online shopping behaviors
Stoke for surfing and surf lifestyle
Solid knowledge of the surf industry
What Makes You a Great Fit
You're always looking for ways to improve processes
You’re a team leader and problem solver
You keep calm under pressure
You enjoy learning and adapting to change
You’re friendly, helpful, and team-oriented
Responsibilities
Schedule and oversee day-to-day customer service
Hire, train, and support the CS team
Manage escalated customer issues
Improve efficiency, quality, and customer satisfaction
Answer phones, emails, and chats
Enter orders quickly and accurately
Keep detailed notes to communicate with the team
Reach out to vendors for stock checks or special orders
Troubleshoot shipping issues with carriers and keep customers informed
Balance multiple tasks across systems and platforms
Help customers make purchase decisions and offer alternatives
Utilize CS team downtime to write and publish product reviews & blogs
Perks
Fun, laid-back, and professional workplace
Competitive pay + full benefits (Paid Leave, Medical, Dental, Simple IRA)
Discounts on surf gear
Surf breaks encouraged
Opportunities to grow with the company
How to Apply
Are you located in Oregon or Washington? If so, email your resume to [email protected]. Use “Cleanline - eCommerce Customer Service Manager” in your subject line. Bonus points for a short note on why you’d be a great fit.