Cocktail Server
Casino, Hotel, Golf
Department: Beverages
Minimum Age: 21
Position Summary:
Responsible for providing exemplary guest service by taking and delivering beverage orders.
Essential Functions:
Providing exemplary guest service to all CWCR guests
Takes guest alcohol and non-alcohol orders, calculates accurate cost totals, collects payment from guest, counts back correct change, and delivers drink to guest.
Monitors beverage stations ensuring cleanliness and adequately stocked supplies.
Carries a full tray of drinks to assure expedient service to our guest.
Works designated areas of responsibility to assure proper customer service.
Serves wine and bottled or draft beer.
Serves snacks or food items to customers.
Operates Point of Sales (POS) system and collects money for drinks served.
Checks identification of customers to verify age requirement for purchase of alcohol.
Performs all opening, closing, cleaning, and stocking responsibilities at the end of the shift.
Adheres to all OLCC and Chinook Winds Casino Resort policies and procedures regarding alcohol service.
Maintains overall cleanliness and appearance of designated area of responsibility.
Performs all opening, closing, cleaning, and stocking responsibilities.
Assists other floor personnel on an as needed basis, including bartending.
Performs all duties in accordance with Chinook Winds Casino Resort customer service standards.
Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
Provides input or recommendations for improvements and changes in processes or services.
All other duties as assigned.
Position Qualifications:
Competency Statements:
Accuracy- Ability to perform work accurately and thoroughly.
Communication Skills- Ability to communicate effectively with others verbally.
Customer Oriented- Ability to take care of the customers’ needs while following company procedures.
Interpersonal - Ability to get along well with a variety of personalities and individuals.
Education:
High school diploma or GED preferred.
Experience:
One year of experience as a server preferred.
Computer Skills:
Experience with Point of Sale (POS) systems preferred.
Certificates & Licenses:
Must obtain a Siletz Tribal Gaming License
Must have OLCC temporary permit before start date and obtain OLCC Permit within 45 days of the start date.
Must have a Food Handlers Permit before the start date.
Must obtain VIP (Visually Impaired Persons) Permit within 45 days of employment.
Other Requirements:
Knowledge of regulations governing food preparation and service
Knowledge of alcoholic beverages
Basic math skills
Physical Demands:
Physical Demands Lift/Carry
Stand Constantly 10 lbs or less Frequently
Walk Constantly 11-20 lbs Frequently
Sit Not Applicable 21-50 lbs Frequently
Handling/Fingering Constantly 51-100 lbs Occasionally
Reach Outward Constantly Over 100 lbs Not Applicable
Reach Above Shoulder Occasionally Push/Pull
Climb Not Applicable 12 lbs or less Constantly
Crawl Not Applicable 13-25 lbs Occasionally
Squat or Kneel Frequently 26-40 lbs Occasionally
Bend Frequently 41-100 lbs Occasionally
Not Applicable- Activity is not applicable to this occupation.
Occasionally- Occupation requires this activity up to 33% of the time (0-2.5+ hours/day.
Frequently- Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hours/day.
Constantly- Occupation requires this activity more than 66% of the time (5.5+ hours/day.
Other Physical Requirements:
Vision: Near and Far
Sense of Sound
Sense of Smell
Sense of Taste
Walk up to 7 miles every 8 hours
Work Environment:
Work will take place in a busy gaming environment with multiple distractions. Some or all of work may take place on the gaming floor. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.
Working Conditions:
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.