Testing Center Administrator

Testing Center AdministratorApply now (https://secure.dc4.pageuppeople.com/apply/726/gateway/default.aspx?c=apply&lJobID=534979&lJobSourceTypeID=831&sLanguage=en-us) Job no: 534979 Work type: Classified Staff Location: Eugene, OR Categories: Administrative/Professional, Administrative/Office Support, Education, Planning/Project Management Department: University Testing Center Classification: Psychometrician Appointment Type and Duration: Regular, Ongoing Salary: 17.59-25.74 FTE: 1.0 Review of Applications BeginsMarch 5, 2025; Position open until filled. Special Instructions to ApplicantsSubmit a current resume, 3 professional references, a cover letter that that includes how your experience applies to the position as described as well as this supplemental question:"This position will be required to articulate and implement policies and procedures that change over time in the administration of several different testing programs. Please describe any experience you have explaining and implementing policies and procedures. Also, tell us how you would handle a situation where you had to explain a policy or process to a student that was unhappy or did not agree with it. How do you balance the need to enforce policy while still supporting the student?" Department SummaryThe University Testing Center (UTC) reports to the Vice-President for Student Services and Enrollment Management. The mission of Enrollment Management is to build a diverse, exceptional, and inclusive campus community. We are committed to providing access, affordability, and essential services that support all students to succeed as engaged, healthy, life-long learners at the University of Oregon and beyond. We aspire to serve our community with excellence, integrity, innovation, and compassion.The University Testing Center is responsible for the scheduling, administration, scoring and maintenance of records for a wide range of tests administered to University of Oregon students. The University Testing Center regularly collaborates with and provides testing services for the Admissions Office, Academic Advising, the Accessible Education Center, International Affairs, the American English Institute, Mathematics, English, School of Global Studies and Languages, and the Graduate School.The University Testing Center also coordinates the University’s credit by exam program by disseminating information, advising students and administering exams. Various national standardized testing programs, e.g. GRE, GMAT, MPRE, ORELA, PRAXIS, CLEP, etc., are coordinated and administered by the University Testing Center. The University Testing Center is a member of the Consortium of College Testing Centers, providing proctored testing services to students and community members who are taking online or distance education classes. Annual volume for the University Testing Center has been between 17,000-18,000 test administrations. This position supports our mission of facilitating the developmental educational process of students by providing them ready access to the types of examinations that they need as they progress toward their degree, plan for graduate or professional school, and advance their professional goals. Position SummaryIn this role, you will assist with a variety of testing programs, including placement tests, CLEP exams, accommodated classroom exams, online course exams, licensure and certification exams, and standardized tests. Your main task will be to assist in administering and proctoring these exams to ensure everything runs smoothly.You will also be responsible for providing accurate information and responding to inquiries about the different testing programs. This means you will need to communicate clearly and effectively with students, faculty, and other center clients. Additionally, you will support the Testing Center's operations. Maintaining and retrieving testing records, scheduling appointments, and handling inquiries via email, phone, and in person are also key parts of your job. You will ensure that all records are up-to-date and easily accessible, and that all inquiries are addressed promptly and professionally. You will follow procedures for receiving and recording payments for testing fees, handling these transactions with precision to comply with university policies. You will assist with logistics for offsite group testing programs, helping to prepare materials and manage event details effectively.Finally, you will maintain daily schedules. This involves monitoring and responding to scheduling requests to ensure all testing appointments are accurately recorded and managed. Minimum Requirements Six months experience administering, scoring and maintaining test result records of psychological tests such as aptitude, personality, and intelligence tests; OR Nine term (6 semester) hours of counseling or educationalpsychology measurement courses. (This includes courses such as psychology courses in statistics, research methods, personality psychology, applied data analysis; education courses in assessment; any counseling courses; research courses in most social sciences. This is not a complete list).Transcripts must be submitted for all required and/or related courses. Professional Competencies Excellent interpersonal and cross-cultural skills. Ability to utilize excellent judgment in prioritizing tasks and take initiative to solve problems as they arise. Outstanding customer service and communication skills and desire to be of services to others. Flexibility, good judgment, discretion, and confidentiality. Ability to maintain a courteous, professional demeanor in dealing with a highly diverse group of individuals including populations with limited English language skills. Preferred Qualifications Proficiency with Microsoft Office Suite, FileMaker Pro, and the ability to quickly learn specialized software. Good working knowledge of the University, its organizations, policies, and procedures. Experience in a college, university, or professional testing center. Demonstrated strong organizational and communication skills and the ability to work with individuals from diverse backgrounds. Certifications from organizations such as Educational Testing Services, Pearson VUE, or other test administration services. FLSA Exempt: No All offers of employment are contingent upon successful completion of a background check.This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visithttps://hr.uoregon.edu/about-benefits.The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us [email protected] 541-346-5112.UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information, related policies, and complaint procedures are listedhere (https://investigations.uoregon.edu/reporting) .In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online athttps://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.Advertised: February 12, 2025 Pacific Standard TimeApplications close: