The Front Desk Information Receptionist /Client Care Coordinator is responsible for incoming inquires, greeting clients, vendors, donors and visitors as well as interacting with the public. As a receptionist, he/she contributes to the public perception of New Priorities Families Services, both in person at the front desk and over the telephone. He/she maintains a calm, courteous, and professional demeanor at all times, regardless of the visitor’s behavior. As such, the receptionist must be keenly customer focused in manner and attitude, and be able to assist individuals with a variety of agency related inquiries. The Front Desk Information Receptionist comes in contact with confidential information and as such must maintain the required business standard of strict confidentiality.
Some of the duties and responsibilities;
Answering the main telephone line and directing calls accurately.
Announce calls as needed/requested
Interact with all customers (youth, adults, donors, families,
veterans, staff etc.) in a manner that promotes their feeling of
importance to NPFS and present oneself in professional,
courteous, engaging, friendly, informative and customer-focused
attitude.
Develop and maintain knowledge about NPFS, our history,
programs, staff, the auxiliaries and current fundraising and public
relations events to answer inquiries appropriately.
Process incoming and outgoing mail in accordance with the daily
schedule
Send and distribute faxes as requested
Orderly filing duties (alphabetical/numerical).
Perform other duties as assigned.
Process payments from clients
Education/Experience
A High School diploma or GED is equired
A minimum of one year receptionist and/or related customer
services or clerical experience is required.
Licenses, Certifications, Registrations:
Must posses a valid Oregon Drivers License, a reliable
automobile, and auto insurance.
Must be at least 21 years of age
Knowledge, Skills and Other Abilities:
Ability to read , speak, understand, analyze and interpret
documents such as a cient safety/treatment plans, assessment
materials and procedure manuals in English language.
Ability to speak effectively before groups of clients or employees
of NPFS
Ability to establish and maintain appropriate boundaries with
children and families.
Ability to work cooperatively with a culturally diverse client
population and work force.
Excellent writing, communication, organizational and time
management skills.
Ability to operate office equipment: multi-line telephone system,
copy machine, fax, etc.
Ability to deal with angry emotional callers/visitors in a
professional and courteous manner.
Basic typing skilss
Ability to use appropriate telephone skills to receive and process
external and internal calls pertaining to inquiries, coplaints and
concerns.
Ability to work with community and outside agencies in a
collaborative manner.
General knowledge of secretarial duties and office procedures.
Skill to maintain a professional, confidential work environment
Ability to manage multiple tasks in an effective manner
Able to work effectively in a fast paced work environment
Excellent problem-solving skills
Understand and respond to a diverse population
Excellent Knowledge of MS Office (Especially Word & Excel)