The Guest Services Representative is responsible for completing daily Front Desk functions. Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude.
Bring smiles to guests from around the world by providing warm welcomes.
Completing pre-arrival calls prior to guests arriving.
Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
Respond to guest inquiries and concerns as quickly and completely as possible.