Location: Remote
About Us: Our thriving dental practice is dedicated to providing exceptional dental care while fostering a warm and welcoming environment for our patients. We understand that the foundation of a successful dental practice lies in the strength of our team and the relationships we build with our patients. As we continue to grow, we're looking for a passionate Remote Dental Patient Care Coordinator to join us in our mission to deliver outstanding patient care.
The Role: We are seeking a highly motivated and organized individual to serve as a Remote Dental Patient Care Coordinator. This role is pivotal in ensuring the smooth operation of the patient care process, from the first point of contact to the completion of their dental journey with us. You will be the voice and the first impression of our practice, responsible for providing a seamless and positive experience for both new and existing patients.
Key Responsibilities:
Answering incoming calls with a friendly and professional demeanor, providing information, and responding to inquiries.
Scheduling, rescheduling, or canceling appointments as needed, while optimizing the appointment calendar.
Making outbound calls to potential new patients, introducing them to our practice, services, and the value we offer.
Qualifying new patients by gathering necessary information and assessing their needs and compatibility with our practice.
Managing patient records and ensuring accurate documentation of phone conversations, appointments, and patient interactions.
Collaborating with the dental team to ensure a coordinated approach to patient care.
Providing administrative support as needed, including but not limited to, verifying insurance benefits and processing patient paperwork.
Requirements:
Exceptional communication skills, both verbal and written.
Proven experience in customer service, preferably in the dental or healthcare sector.
Strong organizational skills and the ability to multitask effectively.
A positive, empathetic, and professional attitude.
Proficiency in using computers, including dental practice management software.
Ability to work independently with minimal supervision.
High school diploma or equivalent; further education or certification in dental office administration is a plus.
What We Offer:
A fully remote role with flexible scheduling options.
A supportive and collaborative work environment.
Opportunities for professional growth and development.
Competitive salary based on experience.
How to Apply: If you're passionate about providing exceptional patient care and excited about the opportunity to join our dynamic team, we'd love to hear from you!
To expedite your application, please respond to the following video ask form to prioritize your interview time slot:
https://www.videoask.com/fih74gs86
Book a slot through our interview booking link:
https://calendly.com/brian-stafflocally/patient-care-coordinator
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We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.