Service Writer

Job SummaryAssist store personnel in maintaining accurate, on-time reports and records relative to the service department’s operations, thus resulting in internal and external customer satisfaction and profitability. Additional areas of support include: answering phones, opening/closing invoices, and daily bank deposits.Essential Duties and Responsibilities-Daily maintenance of time cards, warranty claims, and credits-Opens work orders as directed by the service manager and maintain open work orders using equipment, hours, technicians, repair work and any other information needed-Reviews all work orders for accuracy before submitting to the Service Manager for final review-Directs incoming service related inquiries and scheduling requests to the Service Manager-Help with data entry and customer follow up for Service, Parts, and Sales departments-Maintains all filing and records for the service department-Keeps necessary supplies on hand and reorders when needed-Prepares customer invoices and takes payments when presented to the service office-Represents Van Wall Equipment with a professional and positive attitude. Strives to protect the dealership image in a positive light while promoting customer loyalty-Consistently strive to improve knowledge and skills in order to stay up-to-date with industry trends-Maintain confidentiality with internal and external information-Be able to submit, track, and resolve warranty claimsPosition Qualifications-Possess basic knowledge of accounting practices and financial principles relative to the Service or Parts Departments-One year or more experience with office coordinating a plus-Ability to use standard desktop applications such as Microsoft Office, Excel, and Internet Functions-General understanding of mechanical & technical terms-Knowledge of office procedures-Ability to speak effectively one on one and in a group-Familiar with John Deere and competitive products-Maintain a positive attitude, be a team player and provide leadership within the store-Complete all duties as assigned-High School Diploma or equivalent required