Job Description SummaryThe Lead Customer Order and Fulfillment Specialist role offers the rare opportunity of a Lead Professional Band position in the Services division of GE Aerospace. This role provides the exciting challenge of managing customer accounts and facilitating the execution and support of spare parts sales; the top revenue source for GE Aerospace. Ideal platform for career progression into commercial roles of increasing responsibility across Commercial Engines, Services and Sales. Notable aspects of role include execution of commercial agreements and programs, communication of critical parts needs, order management, lean and process improvement, generating sales estimates, leading contract resources and support of digital tool development.Job DescriptionEssential Responsibilities:
Facilitate order management; support of order intake, training of customers on order methods and practices, resolution of order issues including eligible returns, billing disputes, shipping errors, etc.
Communicate order status and commit dates to customers; manage escalation internally on late or critical orders driving delays at customer overhaul facilities
Establish spare part sales estimates for customers in collaboration with Sales Directors and Customer Program Managers to support critical business financial forecasts
Manage account relationships via frequent engagements, operations meetings, site visits, provisioning conferences, etc.
Execute commercial agreements and incentives; including customer discussions on increased sales, management of contract terms in business systems and facilitating delivery and billing for spare parts
Support warehouse operations and order processing at primary and offsite locations
Own spare part purchase lifecycle; necessary processes, tools and measurement systems to deliver optimized commerce experience
Contribute to development, implementation and maturity of digital products necessary to facilitate effective internal operations and external commerce experience for customers
Develop standard work and process refinements to improve efficiency of team
Collaborate with partner organizations to drive improvements across teams; better processes, communication and performance
Oversee purchased service personnel; including adherence to deliverables, business processes and continuous improvement initiatives
Required qualifications:
Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 8+ years work experience)
6 years experience in Services/Commercial/Engineering/Supply Chain/Finance
Desired characteristics:
Strong oral and written communication skills
Demonstrated ability to analyze and resolve problems
Ability to document, plan, market, and execute programs
Established project management skills
Digital product development experience
Task and prioritization skills; management of multiple workstreams
Lean Six Sigma accredited training or process improvement accomplishments
Customer order and fulfillment experience
Customer or supplier facing experience
Technical acumen; awareness of jet engine fundamentals
Additional InformationGE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088EEOCKnowYourRights1020.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).Relocation Assistance Provided: No#LI-Remote - This is a remote position