Job Description SummaryThe Lead Field Service Engineer - Drives under general guidance and minimal supervision, performs a wide range of engineering tasks and ensures proper installation, service and commissioning of products and services. Provides technical support for installation and commissioning of projects and provides maintenance, breakdown emergency support and remote troubleshooting.Job DescriptionRoles and ResponsibilitiesAs Lead Field Service Engineer - Drives, you will:
Perform troubleshooting activities at site locations to diagnose problems, determine appropriate resolution, and implements corrective actions for Variable speed Drives
Develop requisite documentation to execute work e.g. commissioning procedures, maintenance procedures daily logs etc.
Perform installation and commissioning activities at customer site locations
Be capable of working unsupervised and leading small teams
Execute on site project management and technical leader duties to resolve customer issues and provide customer satisfaction
Under the direction of a senior engineer performs a wide range of engineering tasks to ensure the technical integrity and proper installation and commissioning of GE drive systems
Develop presentations and provides training and instruction to customers on drive operations
Coordinate additional opportunities to serve the customer with the customer service team, parts, other FSE’s, repair services, sales, and product engineering teams
Advise the customer of recommended upgrades, parts, and service opportunities to improve customer productivity and sell GE parts and services
Coordinate maintenance activities for the customer and planning for inspections
Provide support to engineering teams working on customer CMU’s projects
Provide support the bidding process for the customer CMU’s projects
Identify new opportunities & development of effective offerings to improve in-service equipment reliability / availability
Promote sales of maintenance services
Perform other related engineering tasks to facilitate proper commissioning and customer satisfaction
Provide on call support in response to customer calls for service
Ensure appropriate response and service is provided to customer
Complete timely service reports and other administrative requirements
Support business growth opportunities and marketing campaigns
Other duties may be assigned by management to meet business needs.
Required Qualifications
Bachelor's Degree in Electrical Engineering or related discipline from an accredited college or university (or Associate degree in Electrical Engineering or related discipline from an accredited college or university with a minimum 5 additional years of related industry experience)
Minimum 5 years of field service and/or commissioning experience
Desired Characteristics
Variable speed Drives experience for Commissioning and troubleshooting
Minimum of 3 years of experience with GE Drive systems {With 2 years practicable working knowledge of at least one GE Power Conversion drive system (Including: MV7000, SD7000, MV3000)
Experience in commissioning Variable Speed drive of Siemens/ABB/Toshiba/Danfos/Rockwell
Minimum of 2 years practicable working knowledge of at least one GE Power Conversion drive / system controller (Including PEC, PECe, CDC)
Ability to execute increasingly complicated assignments, which require considerable engineering skill and creative ability and independent judgment
Possess detailed knowledge, competence and expertise with installation and commissioning tasks and services
Strong computer proficiency and technical aptitude with the ability to utilize MS Office applications
Ability to learn and follow defined departmental policies, procedures, and practices
Background in a customer facing position, within a Service environment
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088EEOCKnowYourRights1020.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).Relocation Assistance Provided: Yes#LI-Remote - This is a remote positionGE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.