We are seeking a highly experienced and dynamic individual to join our team as the Head of Servicing Risk Management within our Home Lending line of business. In this role, you will be responsible for overseeing and managing all aspects of risk associated with Servicing Operations, along with credit and operational risk oversight of the largest Home Lending Servicing portfolio in the industry. You will lead a team of talented professionals and work closely with various stakeholders to ensure the effective identification, assessment, and mitigation of risks specific to the Home Lending industry.Responsibilities:
Manage a comprehensive risk management framework for the Servicing department within the Home Lending line of business, ensuring adherence with the organization's overall Risk Appetite
Oversee the management of key credit risk strategies (i.e., collections, loss mitigation, line management, delinquent flow programs, etc.), and credit risk guidelines
Chair the Servicing Risk Committee, leading discussions and initiatives to identify, assess, and mitigate risks within the servicing operations
Serve as a standing member of the Home Lending Risk Committee, providing insights and recommendations on risk management strategies and initiatives
Collaborate with cross-functional teams within the Home Lending line of business to develop and implement risk mitigation strategies and controls specific to the Home Lending industry
Monitor and report on key risk indicators within the Servicing line of business, providing regular updates to senior management and regulatory entities
Stay abreast of industry trends and regulatory changes related to servicing risk management, proactively identifying opportunities for improvement and implementing innovative solutions
Qualifications:
Bachelor's degree in finance, business administration, or a related field
Minimum of 10 years of experience in Home Lending Servicing, preferably in Risk Management
Strong knowledge of servicing operations and associated risks within the Home Lending industry, notably credit and operational risk
Proven track record of successfully leading and managing a team of risk professionals
Excellent analytical and problem-solving skills, with the ability to think strategically and make sound decisions in a fast-paced environment
Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/Veterans