Join the team creating and modernizing documents for ease of use for our employees and clients. Proficiency with Adobe Experience Manager (AEM) Forms Designer and scripting languages, especially JavaScript, is strongly preferred to assist the team with automation in support of data pre-fill, DocuSign, conditional logic, fragments, and more.As a Senior Product Associate in Wealth Management Servicing, you will contribute to the team by leveraging your expertise in product development to create innovative products that increases the productivity of our operations and advisors. You will develop and refine the workstream's roadmap, develop business requirements, drive their execution, and support the products through their lifecycles in collaboration with a wide range of partners and stakeholders.You will exhibit strong client focus, intellectual curiosity, creative problem-solving skills, strong communications acumen, and the ability to prioritize and structure the work effectively to achieve a desired outcome within a specified time frame. Motivated candidates with technology, design, research, or operations backgrounds are welcome to apply.Job responsibilities
Consult and coach as needed; serve as escalation point for team when encountering impediments in development (AEM or JavaScript)
Drive the UAT execution and Production validations to ensure the delivered solution ties back to the requirements
Support the data driven approach to product development based on inputs such as web analytics, call center data, client feedback, etc.
Support escalations and provide subject matter expertise into Production issues and incident resolution
Develop and maintain clear documentation of the scope, business requirements, use cases, workflows, wireframes, and other materials as needed to support UX research, design, and development
Critically evaluate information gathered from multiple sources and ensure consistency, determine cross impacts, and distinguish user requests from the underlying user needs
Analyze and synthesize key themes from product analytics, user experience research, competitive and market analysis, and company goals to drive product planning
Facilitate QA execution in partnership with relevant Technology and peer Product teams
Required qualifications, capabilities, and skills
3+ years of experience with Adobe Experience Manager (AEM) and Java scripting
3+ years of experience or equivalent expertise in product management or a relevant domain area
Proficient knowledge of the product development life cycle
Experience in product life cycle activities including discovery and requirements definition
Preferred qualifications, capabilities, and skills
Developing knowledge of data analytics and data literacy
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/Veterans