Job Posting End Date06-18-2024Please note the job posting will close on the day before the posting end date.Job SummaryAs a Market Research Analyst at AEP Energy, you will be a crucial member of the Customer Experience team, providing in-depth customer research, data analytics, and actionable insights to enhance our brand. Your role will be pivotal in gathering, analyzing, and disseminating information to drive improvements in the AEP Energy customer experience. You will be responsible for reporting and analyzing customer feedback, identifying key pain points, coordinating research efforts, implementing solutions, and measuring the success of these initiatives.Job DescriptionKey Duties & Responsibilities:
Spearhead AEP Energy’s Customer Experience Survey Program
Develop and maintain dashboard databases and reporting of survey feedback
Formulate and test hypotheses to evaluate business strategies and measure impact
Investigate 3rd party data sets that complement our internally sourced data
Author reports and presentations to communicate your process and results
Provide recommendations for system and process improvements/enhancements.
Assist with other projects as assigned
Knowledge & Skill Requirements:
Experience with Microsoft Power BI, Tableau or similar data visualization tool
Knowledge of one or more SQL languages (e.g. MySQL, Oracle)
Ability to learn and utilize new analytical software to perform day-to-day duties.
Experience with all or either software Python, R, Rapidminer is a plus
Good knowledge of mathematical and statistical principles and formulas.
Prior experience in Market Research and surveys is a plus.
Experience with Market Research Platform Qualtrics is a plus.
Education & Experience Requirements:
Bachelor’s degree in Statistics, Data Analytics, Marketing or Economics required.
Attributes:Lead by example
Demonstrates a commitment to doing the right thing every time for our customers, each other and our future
Models on-going personal development
Translates vision into clear goals
Acts with humility
Values diversity
Demonstrate adaptability
Engage
Communicates & listens effectively
Builds respectful, trusting relationships
Fosters collaboration & teamwork
Acts with accountability
Demonstrates personal accountability through a motivation to do one's best
Takes initiative
Is resilient when facing obstacles and disappointments
Seeks out and accepts feedback
Follows up and follows through
Strives for excellence
Achieves results
Displays a continuous improvement/process improvement mindset
Advocates for employees' ideas & removes barriers
Facilitates change
Takes measured risks
Compensation DataCompensation Grade:SP20-006Compensation Range:$70,961.00-88,700.50 USDCandidates will be considered based on their qualifications and the candidate’s ability to work from an approved work location. Although the location is flexible, AEP does not have a presence in all states and localities. The following locations are NOT currently approved for this position: AK, CA, CO, CT, DE, HI, IA, ID, KS, MA, ME, MS, MT, ND, NH, NJ, NM, NV, NY, OR, RI, SD, UT, VT, WY, US Territories or international work locations. AEP will consider qualified candidates who are willing to relocate to an approved work location, at the candidate’s expense, provided the relocation can be completed within a timeframe that meets AEP’s staffing needs. NOTE: All remote work locations require vetting and final approval prior to offer and/or start date. Any work locations listed as preferred or unapproved relate specifically to the requirements for this position and are not necessarily applicable to other posted positions.Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one.It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer‐employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex, age, national origin, ethnicity, ancestry, veteran or military status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity.