Customer Support Assistant

Job DescriptionWe are seeking a motivated and detail-oriented Customer Support Assistant to join our team in Columbus, OH. The successful candidate will play a vital role in ensuring excellent customer service by handling client inquiries, resolving concerns, and supporting internal communication between departments. This is an excellent opportunity for individuals who enjoy problem-solving, working in a team-oriented environment, and contributing to customer satisfaction.ResponsibilitiesRespond to customer inquiries via phone, email, and in-person with professionalism and efficiencyResolve client issues in a timely and satisfactory mannerMaintain accurate records of client interactions using CRM systemsCoordinate with internal departments to ensure customer needs are metAssist with order processing, follow-ups, and delivery status updatesProvide feedback to improve overall customer experience and support processesPrepare reports and summaries of customer interactions when required