Job Description
We are seeking a dedicated and detail-oriented Customer Service Specialist to join our growing team. In this role, you will be the primary point of contact for our clients, ensuring their needs are met promptly and professionally. You will handle inquiries, resolve issues, and maintain long-lasting client relationships that support our company’s mission and values.ResponsibilitiesServe as the first point of contact for client inquiries via phone, email, and other communication channelsProvide accurate information about products, services, and policiesResolve customer issues efficiently while maintaining a high level of professionalismDocument interactions and update client records in the company databaseCollaborate with internal teams to address client needs and ensure satisfactionMonitor and follow up on customer feedback to improve service qualityAssist in creating reports on customer service performance metrics