Customer Support Assistant

Job DescriptionWe are seeking a Customer Support Assistant to join our Cleveland-based team. The ideal candidate is a detail-oriented professional with excellent communication skills and a proactive attitude. You will serve as the first point of contact for customers, helping to resolve issues, answer questions, and provide consistent support that reflects our company values.ResponsibilitiesRespond to customer inquiries via phone, email, and internal ticketing systemsTrack, document, and resolve client concerns with efficiency and professionalismCollaborate with team members and departments to resolve technical or service-related issuesMaintain accurate records of interactions and solutions providedIdentify recurring issues and suggest process improvementsAssist with onboarding new clients and updating client information as needed