Customer Support Assistant

Job DescriptionWe are seeking a dedicated Customer Support Assistant to join our team in Cincinnati, OH. This role involves assisting customers with inquiries, providing solutions, and ensuring a high level of customer satisfaction. The ideal candidate is detail-oriented, professional, and committed to delivering exceptional service.ResponsibilitiesHandle customer inquiries via phone and email, providing prompt and accurate responses.Assist in resolving customer concerns and escalating issues when necessary.Maintain up-to-date knowledge of company products and services.Process orders, returns, and account updates efficiently.Document customer interactions and feedback to improve service quality.Collaborate with internal teams to enhance the customer experience.