Job Description:
We are seeking a dedicated and detail-oriented Customer Support Assistant to join our dynamic team in Cincinnati, OH. The ideal candidate will provide outstanding customer service, handle inquiries efficiently, and ensure client satisfaction. This role is perfect for someone who thrives in a fast-paced environment and is eager to grow within our organization.Responsibilities:Serve as the first point of contact for customers via phone, email, and in-person interactions.Resolve customer inquiries and complaints professionally and efficiently.Maintain accurate records of customer interactions in the company database.Collaborate with internal teams to address and resolve complex issues.Provide product and service information to clients and recommend solutions.Ensure customer satisfaction by following up on unresolved issues.Assist with administrative tasks related to customer accounts.