Customer Service Representative

Job DescriptionWe are seeking a dedicated and detail-oriented Customer Service Representative to join our team. This role involves assisting customers with inquiries, processing orders, and ensuring overall satisfaction with our services. The ideal candidate will have strong communication skills and a proactive approach to problem-solving.ResponsibilitiesProvide excellent customer service by responding to inquiries via phone and emailProcess orders, returns, and exchanges efficientlyMaintain accurate customer records and update account informationAssist in resolving customer complaints and escalate issues when necessaryCoordinate with internal departments to ensure timely order fulfillmentEducate customers on our products and servicesFollow company policies and procedures to maintain service quality