Customer Support Assistant

Job DescriptionWe are seeking a dedicated Customer Support Assistant to join our team in Blue Ash, OH. This role involves assisting customers with inquiries, providing solutions to concerns, and ensuring a smooth customer experience. The ideal candidate is detail-oriented, communicative, and committed to delivering excellent service.ResponsibilitiesHandle customer inquiries via phone and email in a professional manner.Provide accurate information regarding products and services.Assist customers with order processing, billing, and issue resolution.Maintain detailed records of customer interactions and follow up as needed.Collaborate with internal teams to improve customer satisfaction.Ensure all interactions align with company policies and procedures.