Customer Support Assistant

Job DescriptionWe are currently seeking a Customer Support Assistant to join our dynamic team in Akron, OH. The ideal candidate will serve as a key point of contact for our clients, ensuring that inquiries are handled efficiently and professionally. This is a client-facing role that requires strong communication skills, attention to detail, and a proactive mindset.ResponsibilitiesRespond promptly to client inquiries via phone, email, or internal ticketing systemsProvide accurate information and assistance related to services and processesResolve issues or escalate them to the appropriate department when necessaryMaintain detailed records of client interactions and transactionsFollow up with clients to ensure satisfaction and resolutionAssist in administrative tasks and project coordination as neededIdentify common customer issues and suggest process improvements