Customer Service Representative

Job DescriptionWe are seeking a dedicated and detail-oriented Customer Service Representative to join our team in Akron, OH. The ideal candidate will be responsible for providing outstanding service to our clients, addressing inquiries, and ensuring a seamless customer experience. This position requires excellent communication skills, problem-solving abilities, and a commitment to delivering high-quality service.ResponsibilitiesRespond to customer inquiries via phone, email, and in-person in a timely and professional manner.Resolve customer issues by identifying problems, researching solutions, and ensuring prompt resolution.Maintain accurate records of customer interactions and transactions.Collaborate with internal departments to address customer needs.Follow company policies and procedures to ensure consistent service quality.Provide feedback and suggestions to improve customer satisfaction.