Senior Service Integration Manager

This is an exciting time to join the Business Technology department at Rituals! Our rapid growth requires us to transform our technology landscape to achieve our future vision of being an iconic well-being brand. You’ll be at the forefront of this transformation—building the service integration layer and delivering impactful change within the business. If you are looking for a role with high impact and the opportunity to shape the future, this is the one for you! The BT Office team is shaping the future of Rituals’ Service Integration layer from the ground up. You’ll work in a motivated and international team in an exciting environment where you can make a real impact. Meet the Team The Service Integration team includes two internal Service Integration Managers focusing on ITIL support and monitoring processes. Additionally, we have two experienced contractors managing ITSM-related projects. The central Service Integration Team has the responsibility of owning the ITIL support framework as well as the Service Management platform (ServiceNow). Next to the central team we have  de-central Service Integration Managers who have a business domain focus. They help the business IT teams to organize the support within the domain. Implementing ServiceNow and optimizing the support processes for a specific business domain is their key focus.  Your Responsibilities As the Senior Service Integration Manager, you will: Create and drive the roadmap for Service Integration, continuous improvement, and the development of end-to-end support processes (ITIL) and tooling (ServiceNow).Set up governance with stakeholders across various Business Technology teams, including People Tech, Supply Chain, Finance & Sourcing, ICT, Data, and Sales & Marketing, to drive improvements. Facilitate operational control by establishing standardized, high-quality, and efficient support processes and tooling. Develop and maintain documentation, training materials, and dashboards to promote effective usage of support processes and tooling. Collaborate with other Service Integration Managers and support their initiatives. Explore and experiment with innovative monitoring tools, AI-driven process automation, and new technologies to enhance ways of working.