Senior Director, North America Communications

We are looking for an experienced Senior Director, North America (NA) Communications, to lead strategic communications programs in support of Visa’s products and its Financial Institution and Enabler, Merchant, and Fintech (EMF) clients. This role will drive programs for Product initiatives across North America and ensure we are connecting dots between product value propositions and specific client needs. This role is pivotal in driving more sales for Visa through earned and owned media, speaking opportunities, social media and issues management. The ideal candidate will provide communications support to the SVP leaders of each of these client segments in addition to the SVP of North America Product. This role will report into the SVP of NA Communications and manage a team of 2 direct reports and 3 matrix reports. This role will also be a member of the North America Communications Leadership team in addition to the NA Product and Nationals leadership teams.Essential FunctionsStrategic Communications: Develop and execute strategic communications programs to amplify the voice and brand of our products to financial institution and EMF clients, with a focus on creating thought leadership programs that showcase the value Visa provides. This leader will create narratives and drive integrated communications programs in support of our products and clients that are inclusive of earned and owned media, social media, speaking opportunities and issues management.Executive Communications: Provide communications support to the SVP, NA Product and Nationals for speaking engagements, social media, and internal communications.Event Content and Messaging: Collaborate with event team as the communications lead for key events such as Visa Payments Forum, Client Councils, Sponsorship Events, Trade Shows, and others. Responsibilities will include theme development, content narrative, and strategic development of communications program inclusive of earned and owned media, social media and content.Client and Partner Engagement: Support both Visa-led and client/partner-led communications moments, elevating and promoting strategic partner relationships through communications programs. Work with client, product and global teams to identify and amplify opportunities that support business objectives.Be the Voice of the Client: Ensure NA business and client needs are reflected in internal and external communications across Visa. This individual will create messaging that is unique to these segments to ensure we are taking the needs of our Financial Institution and EMF clients into consideration when messaging and rolling out programs across North America.Partner Across the Organization to Drive Results: Collaborate with Global Communications, NA Communications, Client Delivery, NA Events and others to drive results and ensure a client first mindset in all communications. Partner closely with NA Public Affairs to ensure we are aligning product and client needs with reputational realities.Manage a High Performing Team: Manage a team of four to ensure messaging alignment, identify shared opportunities, remove roadblocks and drive an overall strategy for the team.Serve as key partner and strategic advisor to NA Product, Financial Institution and EMF executives formulating and executing thematic, consistent and impactful communications programs that drive tangible business results, growing Visa’s voice as a trusted thought leader in the industry.Be embedded in NA business to understand client needs and challenges in order to tailor appropriate internal and external communications narratives and programs and manage risk accordingly.Partner closely with NA/global/corporate colleagues driving external & internal communications to ensure message alignment and consistency, mitigate risk and to generate new ideas.This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.