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Additional Locations:Job DescriptionResponsible for activities that support sales lifecycle to ensure successful implementation of custom groups. Designs and manages detailed project plans for each new business or renewal implementation while identifying emerging issues and determining potential solutions. Leads the appropriate personnel to facilitate implementation of the terms of agreement between BCBSNC and the customer. Serves as single owner for account installation and processing for a given customer in the custom and non-standard product segment.
Lead and manage all aspects of the pre-sale process as well as post-sale implementation activity of all non-standard and custom groups, including highly customized, political and/or high profile large and national accounts.
Partner with and leads field staff personnel to facilitate the implementation of the terms of agreement between the BCBSNC and the customer. This includes the design and execution of an internal implementation strategy.
Lead post-sale coordination of benefits, eligibility, and administrative services to accurate and timely implementation.
Identify, evaluate, and resolve complex implementation issues and collaborates closely with various levels of employees including senior management.
Represent BCBSNC and form professional liaisons with consultants, group/benefit administrators, systems experts, personnel from other plans, health care providers, vendors, etc. Assist in identifying current and emerging complex implementation issues and in determining and evaluating potential solutions to these issues.
Identify and assess barriers, lead and facilitate cross-functional workgroups, negotiate through technical and operational issues, develop action plans and communicates key implementation messages to all necessary audiences.
Track and manage implementation issues in order to lead overall improvement initiatives.
Oversee significant projects that support the successful implementation of marketing objectives.
Meet department goals and objectives and provide efficient and quality service to large non-standard accounts.
Hiring Requirements Bachelor's degree or advanced degree (where required) 5+ years of experience in related field. In lieu of degree, 7+ years of experience in related field Licensed NC Life and Health agent or must be able to obtain a license within 60 days of accepting position.It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians.Blue Cross NC is a fully taxed, not-for-profit North Carolina company with major operations centers in Durham and Winston-Salem. We employ more than 5,000 people who are passionate about health care, and we serve more than 4.3 million members.Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.E-VerifyOur company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview (https://www.e-verify.gov/employees/e-verify-overview) for English or Visión General de E-Verify (https://www.e-verify.gov/es/empleados/vision-general-de-e-verify) for Español.Third Party Staffing AgenciesBlue Cross NC does not accept unsolicited resumes from any source other than directly from candidates. For the protection of all parties involved in the recruiting process, resumes will only be accepted from recruiters/agencies if a signed agreement is in place at the inception of the recruiting effort and authorized for a specific position. Unsolicited resumes sent to Blue Cross NC from recruiters/agencies do not constitute any type of relationship between the recruiter/agency and Blue Cross NC and do not obligate Blue Cross NC to pay fees if we hire from those resumes.
Vacancy caducado!