FIELD SERVICE SPECIALIST
Wholesale Service Manager
Job Purpose Summary:
The Field Service Specialist (FSS) strengthens wholesale partnerships through on-site engagement and strategic support. The main function of the FSS will be to support all wholesale customers through technical assistance. The position requires a fluid work schedule and must address immediate issues/concerns that come up during the workweek.
Reports To: Director of Service
Status: Full Time
Focus: JVG cafes and wholesale customers and other projects as assigned
Schedules and completes regular on-site visits; documents equipment specs and condition, product quality, use of branded materials, and other details in Daylite.
Programs coffee equipment to Joe Van Gogh and Café Femenino quality standards; instructs on use of proper machine cleaning protocols and reports maintenance concerns appropriately.
Troubleshoots equipment issues on the phone and in the field. Addresses problems directly or with a third-party technician service if necessary.
Provides routine maintenance on espresso machine, coffee grinders, and coffee brewers for wholesale accounts and our stores.
Working knowledge of all coffee equipment, able to recommend equipment, and complete installations as needed.
Regular customer equipment check-in’s and equipment maintenance.
Maintains and cleans all cold brew kegerator customers equipment. Assists with cold brew deliveries.
Job Requirements
People-Oriented, Exceptional Interpersonal and Service Skills
Ability to work independently, setting own schedule
1 year experience as a technician.
Basic technical abilities:
o Routine Maintenance, Cleaning, Equipment Programming, Troubleshooting
Team-Driven, Ability to Collaborate and Communicate Effectively
Competent in Coffee Preparation and Brewing Equipment Operations
2+ Years of Specialty Coffee Experience
Demonstrated Teaching Ability, Passion for Learning
Possible Out of Town Travel
Company Vehicle will be provided, Valid NC Driver’s License
Strong Motivation, Ability to Work Independently
Time Management Skills, Flexibility in Prioritization
Prolonged, Frequent Ingestion of Coffee and Tea
Prolonged Periods of Time on Feet
Ability to Lift 50+ Pounds
Please note this position prohibits the wearing of perfumes, colognes, or fragrances.
All Joe Van Gogh, Inc. employees are subject to a 90-Day Probationary Period.
Joe Van Gogh is a Living Wage employer, compensation TBD