Position Overview:
As an Inside Technical Sales Associate, you will play a critical role in supporting our field technicians and customers. You will be the go-to person for technical inquiries, troubleshooting, and ensuring timely resolution of field issues. This is a fast-paced, demanding position that requires strong technical aptitude, problem-solving skills, and a customer-centric approach.
Responsibilities:
Provide technical support to field technicians and customers via phone, email, and online platforms.
Review specifications, electrical schematics, and mechanical drawings to assist with troubleshooting and identifying solutions.
Coordinate the shipment of parts and equipment from our facility or vendors to ensure timely project completion.
Collaborate with internal teams to address customer inquiries and resolve field issues effectively.
Maintain accurate records of customer interactions and support activities.
Identify and capture revenue opportunities by ensuring accurate invoicing for services and parts.
Support both newly manufactured systems and existing long-term systems operations.
Qualifications:
Minimum 5+ years of technical experience in a related field.
Strong understanding of mechanical and electrical equipment and controls.
Engineering level mindset is a plus.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work independently and as part of a team in a fast-paced environment.
Proficiency in Google Workspace
Field experience is a plus.
Benefits:
Competitive salary and comprehensive benefits package.
Opportunity for long-term career growth and development.
Be part of a dynamic and supportive team.