Job Description:
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Officer. In this role, you will be the first point of contact for our clients, providing outstanding service and ensuring their needs are met. You will work closely with the customer service team to resolve inquiries, maintain customer satisfaction, and contribute to the overall success of the company.Responsibilities:Respond promptly to customer inquiries via phone, email, and chatProvide accurate information about products, services, and policiesResolve customer issues and complaints in a professional and efficient mannerMaintain detailed records of customer interactions and transactionsCollaborate with other departments to address customer concerns and provide solutionsAssist with order processing, returns, and exchanges as neededEnsure all customer service activities align with company policies and proceduresContribute to the development of customer service strategies to improve satisfaction