Service Order Process Analyst Intern

The intern supports the improvement process and capacity balancing of our Service Agreement Parts Entry. This internship is intended for upper-level undergraduate or graduate students interested in gaining hands-on experience in business operations, supply chain processes, and ERP systems. As a Service Order Process Analyst Intern, you will assist with entering and analyzing spare parts orders related to our Service Agreement program. You'll compare workflows, develop process documentation, and make practical recommendations for improvement.  This role is based on site at our Raleigh, NC facility and requires regular in-person attendance.Accurately enter spare parts order data into SAP, our enterprise resource planning (ERP) systemAnalyze and compare the Service Agreement order process with our standard customer parts ordering workflowIdentify areas of overlap, inefficiency, or opportunity in the two processesCreate clear, step-by-step “how-to” documentation for each processPropose data-driven improvements to streamline order entry and reduce error ratesCollaborate with service, logistics, and customer support team