Customer Account Representative

Job DescriptionWe are seeking a dedicated and results-driven Customer Account Representative to manage and support our growing client base. The ideal candidate will be responsible for building lasting relationships with customers, addressing their needs, and ensuring a smooth and satisfying experience with our services.ResponsibilitiesAct as the primary point of contact for assigned customer accountsMaintain and grow client relationships through regular communicationResolve customer inquiries and issues in a timely and professional mannerCoordinate with internal departments to fulfill client needsPrepare and deliver reports, account updates, and performance metricsEnsure customer satisfaction and retention by providing proactive supportIdentify upselling and cross-selling opportunities to maximize account value