Customer Support Manager

Job Description:Reboot Staff is seeking a highly organized and experienced Customer Support Manager to lead our customer service team and ensure a high standard of client satisfaction. The ideal candidate will have a proven track record in team leadership, problem-solving, and building efficient customer support systems. This role is key in maintaining strong relationships with our clients and enhancing their overall experience with our services.Responsibilities:Manage and lead the customer support team to ensure high-quality serviceDevelop and implement customer service policies and proceduresMonitor performance metrics and customer satisfaction dataHandle complex client issues and resolve escalated complaints promptlyCollaborate with internal departments to improve processes and service deliveryProvide coaching, training, and performance evaluations for support staffReport on team performance and suggest improvements to senior management