Become a part of our caring community and help us put health firstThe Business Intelligence Lead solves complex business problems and issues using data from internal and external sources to provide insight to decision-makers. The Business Intelligence Lead works on problems of diverse scope and complexity ranging from moderate to substantial.CPSS Data and Analytics is an Enterprise Operations Enablement team focused on data, reporting and data science supporting Humana's Service Operations. The team is focused on converting data to actionable insights for our business partners who can utilize to reduce administrative cost and improve the customer's experience.This position will work within the Quality and Improvement team, part of the broader CPSS Data and Analytics organization. This team is focused on analyzing technology, process or people changes for Valuation or ROI, leveraging data and existing methodologies. They will also support change management, identifying and driving improvement opportunities, supplying both quantitative and qualitative data, with intense focus on the associate and member experiences.The ideal candidate will research and stay current with best practices both within and outside the organization to drive improvement projects, analyze data to initiate, develop and recommend business practices and procedures that focus on enhanced results, increased productivity and reduced cost.Use your skills to make an impact
Leveraging data and analytical skills to calculate Value or ROI for projects, investments in technology, changes to process, new solutions like AI,etc.
Learn or leverage existing certifications (like Prosci) for change management leadership and consultation
Root Cause analysis and implementation of corrective action for process related defects, finding areas of opportunity, using technical engineering and quantitative methods to understand problems, design experimental programs, collect and analyze data, and derive practical recommendations and solutions.
Lead end to end process improvement projects inclusive of bringing together multiple data sources, process mapping, defect identification, implementation and long term measurement support
Responsible for driving continuous improvement activities across CPSS, maintaining data centric approach
Develop and conduct training/overviews and education to build awareness to Valuation and Change Management, sharing tools and methodology
Apply and recommend LEAN/Six Sigma tools/approaches
Maintain proficiency in the area of Lean/Agile and related trends and philosophies
Lead and establish methodologies supporting goal setting, valuation of improvements, and data control points and thresholds
Required Qualifications
Bachelor's degree and or 8 or more years of technical experience
Experience in valuing initiatives
Effective and collaborative problem solving and group facilitation skills
Strong interpersonal skills: positive, persuasive, motivating
Proficiency of statistical methods and tools for problem solving
Continually strives to build knowledge and skills specific to the products and processes.
Self-motivation, drive, energy, and resilience
Proficiency in verbal/written communication to senior and executive leadership
Preferred Qualifications
Six Sigma Green or Black Belt
ROI Certification
Prosci Certification
Knowledge of facilitation and process mapping tools
2+ years of Process Improvement experience
2+ years of project leadership experience
Additional InformationHumana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana's secure website.As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggestedSatellite, cellular and microwave connection can be used only if approved by leadershipEmployees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA informationScheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$104,800 - $144,300 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About usHumana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=HumanaWebsite.