POSITION SUMMARY
The Customer Relations & Accounts Receivable Manager will be responsible for leading the mission of protecting our customers’ people, business, and time across the AWP Safety enterprise. This role will work to align all current and future entities within the enterprise to ensure company standards are achieved to reduce delinquent accounts, coordinate payment resolution, and administer communications regarding collection issues, and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Manager is responsible for collaboration across all levels to achieve enterprise and organizational goals.RESPONSIBILITIESOversee Supervisors and collaborate with enterprise cash entities within AWP Safety to ensure cash application and collection standards are being met.Assist in developing and implementing training for all employees regarding processes and policies.Meet and maintain cash collection goals and metrics on a daily and monthly basis.Audit methods and procedures of accounts receivable function to improve efficiency.Communicate across business units and with Executive leadership on improvements and areas of need to streamline cash application and collection operations.Ensure staff meets production goals while remaining compliant with company standards and performing the essential functions of their position.Ensure accurate receivable records and verify outstanding account balances.Complete cash month-end financials in accordance with the close calendar determined by Finance.Create financial reports related to AR function and status of accounts.Oversee timely and accurate daily cash application.Effectively communicate with internal management when necessary to accelerate the cash application and collection processes.Investigate and resolve escalated customer issues.Provide training on systems and processes as requested.Conduct performance evaluations for subordinate team members according to organizational guidelines.Perform other duties and/or special projects as assigned.