As the Customer Relations & Accounts Receivable Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will work directly with Customer Relations team to reduce delinquent accounts, coordinate payment resolution, and administer communications regarding collection issues, and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Account Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals.Apply daily cash timely and accuratelyReview customer receivables and coordinate payment resolutionCommunicate with internal and/or external customers and various units regarding collection issuesCollaborate within the Customer Relations team to complete tasks in a timely mannerReduce the delinquency for assigned accounts to achieve organizational goalsFacilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations teamEnlist the efforts of management when necessary to accelerate the collection processFollow work process to communicate and collaborate with employees at all levelsEstablish and maintain effective and cooperative working relationships with customersPerform training as requestedPerform other duties and/or special projects as assigned