As the Patient Experience SpecialistIf you’re ready to explore the next step in your career:You’ll enjoy…Career Opportunities – Tons of growth opportunities for your career Standard Hours – Open 24/7 - you will be assigned a 5 day shift (looking for hours flexibility, average is 8:30am-5:00pm) Competitive Pay - $15.00 an hour Expedited Interviews – Access to additional Resume support and pre-interview questions Great Benefits – Take advantage of a Blue Cross Blue Shield benefits package (Dental, vision, 401k) A day in the role…
Patient Experience Specialists will be working out of contact center and responsible for fielding inbound calls from customers who own their product (discount prescriptions cards).
Will be responsible for providing website navigation support, updating customers' accounts, and providing insight to more affordable medication options specific to each customers' individual TrialCard.
You will interact directly with customers primarily inbound but with some outbound via telephone and computer technology.
The representative is responsible for answering all phone calls within the workday to assist customers (i.e., patients, pharmacists, physicians, sales reps, etc.) with activations and troubleshooting.
Provide customer service related to TrialCard programs to pharmacists, physicians, consumers, and sales representatives.
Understand and use of basic phone etiquette, reporting adverse events and dependability and reliability in regards to reporting to work on time and give sufficient notice of absences known in advance.
Necessary Skills and Strengths:Strong Computer Skills | Great Customer Service | Patient Care | Medical Terminology | Reimbursement Experience | Care Coordination | Patient Access to Care | Insurance Payer Knowledge | Multi-Tasking | Fast Paced EnvironmentCore Experience:
Healthcare Industry
Call Center
Patient Service Skills
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.