Field Service Engineer - Battery Energy Storage Systems (BESS)

We are looking for a Field Service/Service-Support Engineer Level 2 for our service operations related to the  Smart Energy Solution Team (50% office, 50% field). As part of the Field Support Team, you will support customers and colleagues with diagnostics and troubleshooting related to our full range of energy storage inverters (PCS) and energy storage solutions. Our team manages both preventive and corrective maintenance. Our customers are professional clients (B2B). Key Responsibilities:Handle service cases to closure in our case handling systemGive support to Level 1 when requiredEscalate complicated issues to LV3.Remote, on-site diagnostics, troubleshooting and service of products.Create adequate repair instructionsDetermination of required spare parts.Test the product after service.Communicate the results to the customer.Occasionally conducting trainings for LV1, customers and service partnersPeriodically handle onsite field service to keep our knowledge and skill up to date.Communication of identified product issues to Quality and Master Service Engineer