Retail Operations Specialist

Retail Operations SpecialistLocation:Greensboro, NC, US, 27409Position Type: ProfessionalTransport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.What you will doThe Retail Operations Specialist is responsible for providing cross-functional support across all business areas within Retail Operations - Doc Fund Book, Collateral Administration and Customer Service. The Operations team is responsible for initiation and administration of retail documentation, funding and post-closing servicing on transportation, construction, coach, and related equipment transactions. The Operations team supports dealers, end-users of equipment, and internal employees by providing timely documentation, funding, security perfection services, title tracking and releases, insurance tracking, contract file management, customer account billing services, and a host of additional contract maintenance related services. In this role, you will create a best-in- class customer experience by ensuring positive and flawless customer onboarding with VFS.RESPONSIBILITIES Manage and audit documentation preparation and execution, including communications with dealers, customers, District Finance Manager’s, and legal counsel. Ensure accuracy and sufficiency of all contract package submissions. Track and follow-up on any missing items ensuring documentation packages are ready for funding in a timely manner. Approach the position with a continuous improvement mindset, identifying areas for improvement and contributing to the implementation of improvements. Record all retail financing transactions in the contract management system for prompt and accurate invoicing to the customer. Manage and proactively support Internal and External customers by providing a superior level of service as well as a proactive and educational approach to industry issues and concerns. Positively influence Customer Experience by resolving all customer contract inquiries, including but not limited to, billing, payment, contract/asset payoff and termination requests, with a high level of urgency and accuracy. Assist with completing various Contract and Asset management tasks relating to, Insurance, Titles, UCC and Contract file management required to complete each transaction. Assist in the perfection of security interest and/or titling for all collateral, including insurance verification and Article 9 requirements. Assist in training any related parties on all requirements within Retail Operations. Actively participate as a member of a cross-functional team while also developing close relationships with internal functional areas to gain a detailed understanding of their processes and procedures and how they relate and influence the overall Customer Experience. These areas will include risk management, legal, credit, sales & marketing, insurance, and accounting. Participate in defining the business requirements for designing and testing a state-of-the-art system to streamline the deal flow process and maximize turnaround times. Assist in developing procedures and related training materials to ensure all Retail Operations areas are operating effectively, while in compliance with all VFS policies and guidelines. Assist Legal Counsel in identifying opportunities to streamline our documentation packages without sacrificing our security interest in the equipment, or the enforceability of the documents. Assist with completing pre- and post-booking audits of existing contracts to ensure all documentation is complete and properly executed. Assist other VFS areas with risk analysis for existing accounts in need of modification and/or workout. Be a model for The Volvo Way and ensure The Code of Conduct is being followed.Who are you?Do you dream big? We do too, and we are excited to grow together. In this role, you will bring: BA or BS in business or related field or equivalent experience. 3 or more years progressive sales/customer service/loan or lease operations experience in the finance industry, preferably with heavy equipment. Credit, accounting, and pricing knowledge and experience is a plus. Experience managing customer issues including proactive problem solving, research and analysis with a focus on win-win solutions. Proven organizational skills with the ability to prioritize work and effectively work on multiple tasks in a fast paced, demanding environment. Experience working in a professional environment where sound business judgment, attention to detail, a fast pace and a flexible and adaptable approach are valued. Demonstrated high level of integrity, energy, and a positive customer and quality focus with ability to work within a team environment. Proven written, verbal, and interpersonal communication skills. Fluency in reading, writing and speaking English; additional languages a plus. Prior captive equipment finance and leasing company experience preferred.What’s in it for you?We are pleased to offer a solid package of compensation and benefits. You will enjoy: Competitive base pay Comprehensive medical, dental and vision insurance Generous PTO Tax deferred retirement plans, varied by business; 401(K) with company match Global organization with expansive career growth opportunities Workplace health/wellness and reimbursement programs On-campus fitness center and café Avid approach to Sustainability We also offer an array of additional benefits and programs that make today’s challenging reality of combining work and personal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter.Ready for the next move?If you want to make a real impact in your career, Volvo Financial Services is where you want to be. We look forward to meeting you.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.We value your data privacy and therefore do not accept applications via mail.Who we are and what we believe inOur focus on Inclusion allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.At Volvo Financial Services , we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered inGothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.What’s in it for you?We offer a solid and competitive package of compensation and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on-site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.Job Category: Commercial Financial ServicesOrganization: Volvo Financial ServicesTravel Required: No Travel RequiredRequisition ID: 19319View All Jobs (https://jobs.volvogroup.com/?locale=enUS)Do we share the same aspirations?Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.Nearest Major Market: Greensboro