Client Services Manager - 80K+

The Client Service team is responsible for working with our existing clients to create and deliver training programs, both in-person and virtual. The CSM's primary role will be to engage with learning and development teams, HR and recruiting specialists, and finance professionals at the most reputable corporate and academic institutions around the world, to develop a positive customer experience and foster relationships. The CSM will also work closely with other instructors and team members, acting as a liaison between clients and the entire team to ensure smooth program delivery.Individuals with exceptional interpersonal skills, organizational and project management skills, and a commitment to the success of the team will excel in the position of Client Service Manager.Responsibilities:Build relationships with learning and development teams, HR/recruiting specialists, and financial professionals within existing clientsProactively reach out to clients to market services and productsDevelop and sustain a client reach out plan to maintain relationships and bookings with clientsWork closely with senior instructors to customize program outlines and proposals according to client needsAssist with the execution of contracts, SOWs, and agreements for clientsCoordinate with clients on the logistics and planning around training sessionsOptimize internal systems (Salesforce, SharePoint, CourseCheck, DiplomaSafe) for client management and training deliveryDevelop an understanding of services to assist clients with questionsWork closely with entire team (Instructors, eLearning, Accounting, Admin) on client delivery needsRequirements1-3 years of prior client services experience ideally in the Banking or the Financial Services Industry.Excellent communication, organizational and time management skillsAbility to solve problems creatively, have a professional and courteous mannerFluency with Microsoft Office (Excel, Word, PowerPoint and Outlook) and AdobeAbility to write professional client correspondence. Possess exceptional communication and relationship-building skills (with both internal and external stakeholders)The person in this role will be:A fast learnerHighly organized and able to prioritizeDetail orientedA team playerAble to work on their ownEnthusiastic and dedicatedAble to build and sustain trusted relationshipBeacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com. We look forward to working with you.Beacon Hill. Employing the Future (TM)